Dark knight in Devannahalli
Beyond the degree in engineering it has been a story of job switches,upsets and some cheers...more than 5 years and a MBA later,I am yet to find my feet in or make sense of the Great Global Corporate maze!
I am in my 40s, a typical early millennial from a
middle-class Indian family. My generation lived through an exhilarating phase
of transition. From how we lived and worked to what we ate and how we
entertained ourselves, everything seemed to be changing at a fascinating pace.
Our 20s saw the shift from traditional retail and sabzi
mandis to swanky malls and organized grocery stores. I remember my mom
remarking, "Ab toh aaloo bhi AC mein bikta hai!" when I took
her grocery shopping in Hyderabad.
We witnessed the arrival of café culture with CCD (where many
of us learnt to pronounce 'cappuccino') and pizza culture with Domino's and
Pizza Hut.
Our first flights, first smartphones, first encounters with
the wonders of the digital world (music without cassettes, instant messaging,
email), first movies in multiplexes, first jobs in offices with cubicles and
desktops, and our introduction to apartment living.
It was a world of firsts. And we thought it couldn't get much
better.
Our 30s proved us wrong.
There came Jio, digital startups, cloud computing, 10-minute
deliveries and, finally, AI. Things were never quite the same again.
The world around us today looks radically different from the
one we knew in our early teens. Our first-time experiences enthralled us. We
reveled in the access and relished the progress.
But what was novel for us is the new normal today.
Things we first experienced in our 20s, many urban Indian
kids experience before they even turn two!
So, what does young India look forward to?
I asked my teenage daughter, and her answers were revealing.
As expected, much of what excited me in my 20s is already table stakes for her.
She isn't particularly excited by mere access. She wants
things her own way.
Solo travel, setting up her own place, taking time to figure
out her career, having her freedom and boundaries respected- these figure high
on her wish list.
Of course, some of this is teenage rebellion. And my parental
instinct is often to respond with the time-tested, "Hum apne parents se
kabhi aise nahin bolte the!"
But perhaps it's too simplistic to dismiss it as just that.
For a growing section of young India, independence and
individuality seem to be becoming more important markers of progress.
What excited us was getting access to things we'd never
experienced. What excites them, perhaps, is having the freedom to decide what
to do with that access.
They want to experiment and explore. They're willing to
listen but detest being dictated to. They're quick to try, quick to form
opinions and equally quick to challenge them.
They're not necessarily a difficult generation. They just
think differently.
That’s why when they question the norms we took for granted,
we get unnerved- often mistaking it as insolence and irreverence. Perhaps we
need to remind ourselves that they are growing up in a world fundamentally
different from the one we inherited.
We spent much of our youth wanting to experience the
transitions. They seem to want the freedom to experience it on their own terms.
Maybe that's the real generational shift which fundamentally
defines their attitude towards everything- from relationships to career and
from brands to political choices.
When I look back at my posts 20 years ago, sometimes I cannot help remarking how cynical I was about everything that's supposed to be working in favor of a typical youngster in 20s- corporate career, job changes, MBA, networking, parties and even a committed relationship.
There was this weird sense of restlessness and emptiness- a feeling when you apparently have everything but are still not satisfied.
I would criticize my work, Bangalore and even India!
But today, in retrospect, I realize that these have overtime become the very pillar of my existence.
Bangalore gave me an opportunity to restart my career when I felt I had lost everything, India welcomed me with open arms when my off-shore stint came to an abrupt and unpalatable end, my work helped me find back my confidence and my calling.
I am thankful but still yearn for more.
That sense of 'not yet achieved my potential' continues to haunt me. What next is the question that continues to pester me.
What's my purpose? What's my calling? What will make ME feel pride of having really build something valuable- the pride I felt when I created my first Tachometer at IIT-G or the thrill I experienced when I coded my first processor and successfully ran machine program on it at VLSI Lab in NIT-T.
Will I reach there at all? What it takes to do that? I am still figuring it out and to think I expect my 17-year old daughter to have clarity!
Well, such is life. While on one hand we portray ourselves as an expert for those dependent on us for decision-making, on the other we also constantly try to find our own footing.
Watched Rang De Basanti at home with kids, after more than 20 years.
Saw this first time with young team at Mirafra, at Forum Mall Koramangala in 2006. The afternoon is still etched fresh in my memory. It was my farewell day as I was set to move to XLRI. The treat was from our manager, who incidentally happened to be a senior from NIT Trichy.
What a youthful passion the team of 5 at Mirafra shared- youngsters bubbling with energy, in a country that showed a million possibilities. I remember how the somber message from the movie hit us hard and how "Ae Saala..." song kept echoing in our hearts all through the remaining day.
Cut to the present- 2026. Student protests and subsequent crackdown has left me ambivalent. While my rational millennial self wants status quo, my younger 2006 self seeks rebellion and change.
Its a weird feeling in mid-40s. Are we too old for change? Are we so engrossed in the comfort zone of status-quo that any change seems challenging? Have we stopped learning?
A head slapping moment came when my 17 year old remarked: "I cannot help that you are an andhbhakt"!
Probably its time for change. Probably I need to do something to bring back realization, quoting Prasoon Joshi, "...Ki aag hai mujhmain kahin"
Last post here was in 2009. And now, in 2024, its the 40+ year old me writing again.
15 years is a long time. I am married, I have 2 daughters, one of whom is teenaged.
The times of recession in 2008, those college days, those adventures of train and those shenanigans of common room sound so juvenile and yet so adorable.
India has changed, tech-wave is sweeping across the country. We have media at our finger tips, video calls are a habit, e-commerce is mainstream, Google map guides us, Google has become our teacher. And we are living in times when social media influencers rule the roost. Blogging for self, without any expectation of audience, likes or shares itself seems so old-school and a fool-hardy pursuit!
Reading my old posts, it seems I am living in a different world altogether.
Well, I will try to reconcile the past and the future- and hopefully in the next few posts will try to find a rhythm and keep up with the frequency of posting as I have done always.
In the age of newsletters and quest for viral posts, I just realized that writing for yourself can be oh-so-liberating!
Here is to more writing and a better me...
C-World has returned back with full vengeance to take its revenge on Mr. Academics.
Everyday I am learning new things as also new techniques that people use here to cope with the artificial personality we portray from 9-xyz pm. And one great tool, a solution to most of the C-World travails is "Alignment". I did not know this during my past incarnation as Engineer, but am learning that its much more important when you need outputs from people instead of computers.
So what the hell is this "Alignment"?
Let me share a small story. One day my Boss asked to write a document and present it in a meeting. Well, my mistake, I thought that I've been hired to bring fresh views so I put some of my perspective to it. I devoted 2-3 hours in developing what I felt was a good document for the meeting. Unfortunately I forgot that unlike computers, people have their own minds. So I committed the grave crime of not "Aligning" it with my Boss. You can imagine what would have happened in the meeting. Needless to mention, I was lynched by my Boss and all others over each word written in the document!
Lesson learnt: Alignment is the key to success. This alignment is not about what your consumer is thinking, its not about what competitors are doing, its also not about where is the industry going..no..no..all this is sham. Alignment is all about what your Boss is thinking. You grab that, you are right, you don't get that, you will be incinerated. Alignment is absolutely needed to get accolades and flourish in job....especially a job that deals with people. Poor computers, I used to hate them and call them innane but they were so good...at least they did not play mind-games with people who worked for them!
So Ladies and Gentlemen, here is the Corporate Lesson #1: the Mindgame of Alignment. You need to be constantly on your toes, thinking...no not about the market or technology, but about what's in your Boss' mind. You should spend all your time in guessing what he or she is thinking and be able to get it right. As long as you can guess it all, you will carry the day...your all recommendations will be praised/accepted and you will be perfectly aligned! But dare to think differently, dare to have a different view.....you start going out of alignment and should be ready to face the music.
Formal Definition: "Alignment is defined as a process by way of which you stop thinking and step into your Boss's shoes (however stinky they might be!) to synchronize all your memos, recos, ppts and docs with his or her thoughts. It can be easily achieved by forgetting your academic knowledge, loacking up your mind and toeing your Boss's line of thought. Experience has shown that its necessary for success and is directly proportional to your rating, promotion chances, salary hike and your probablity of stay in the company"
Ok Guys....I'm ready to face the questions...shoot....
FAQ 1: One moment...didn't we think that C-World rewards "Creative thinking"...they need "Innovation", "Big Ideas", "Out of Box" thinking....?
Ok...you again get it all wrong. Innovation is fine so long as you don't propose anything that your Boss never thought of, Creativity is fine so long as you are able to capture your thoughts within the cage of cliches and "Best practices" of your organization's "values and culture". Dare to be different and well, you got it, you will be mis-aligned again and as I warned you, that's BAD.
FAQ2: "How do I guess what's in Boss' mind...its so tough"..
hmm, Good question (when I say this, you know that I dont know the exact answer)....All I can say is, there is data out there and instead of stupidly wasting your time in thinking about your work and increasing your knowledge, you will spend your time much more fruitfully by mining all the data to think what he or she thinks about the matter at hand. Some more tips: put your mobile recorder on during meetings to capture eveything that he/she speaks on matter during and simply put that in the document on the topic...your work is done! More importantly, record/note/capture what ever his/her Boss is saying and simply type that down in all your docs...he/she will be automatically aligned to that, however cliche' it might sound...its all a chain of alignment out there and you need to link in it or you'll be out of your job.
And you thought that its all about having knowledge and demonstrating creativity....
FAQ3: So it means I should not spend my time in learning, increasing my knowledge...isn't that essential for my success?
Sorry....you still didn't get me. Ok, tell me one thing....what do you want to be after success...a professor or a manager? Manager, right? Then why do you need all that knowledge? Your job is to simply take info from one place and pass it to another. In a reverse flow, you also take knowledge from your Boss and percolate it down to your subordinate (if any!)....and hence we all live happily aligned ever after! If you succeed in aligning it right, first time, you are already successful and no longer need any high sounding thing like "technical knowledge" etc etc...
FAQ4: I'm fresh from college and it all sounds so dramatic. Can you give me an example to tell how alignment can work for me?
Ok...not your mistake. In college you copy-pasted what Google spewed, in C-World you need to copy-paste what your Boss is spewing...believe me, its as simple as this!
Let me tell you another incident: once my Boss asked me to develop a presentation. Well, I sent it across and got a reply that I need to explain him what I'm planning to speak on each slide. So I made some slide notes (I noted that he had also made some notes, I was wise enough not to delete them) but was foolish enough to add my own thoughts. Needless to mention, during our meeting he poked into each word that was in the slide notes and since it was not "Aligned". I received delivered a big sermon on why everything that I had written was "irrelevant to the broader audience". Well, finally he arrived at what he had himself written earlier and went on to ask "What's meant by this stupid sentence"....You can imagine how he would have felt when in a very plain voice I answered: "Well, Boss, you wrote it". That's it..he had written it, so it was aligned. Very soon he built up another story on why this sentence made business sense and should be spoken during presentation!
So the moral of the story is: what Boss writes is always correct, and what you write is always wrong, unless of course you toe his or her line of thought. I hope you got the drift!
Ok...guys, one last question please...
FAQ 5: You are wrong....my Boss tells me that she needs my thoughts, my perspective and originality in all my deliverables...how do you explain that?
Well, didn't your HR ever tell you that you are "invaluable asset, required for company's progress"...doesn't your CEO always tell you that the times are "awesome" and that "this is the best time to be in the company" and doesn't your colleague always tell you that he is "doing well"....well my dear friend, its like someone asking me "how are you" and me replying, "I am fine"! I hope you got the answer. Remember one thing, C-World is one big chain whose links are all aligned. Try a radical originality, try "disruptive innovation" and the high chance is that, you will end up disrupting your own job!
Well enough of questions....let me confess that even I am still learning to align and I know that everyone from CEO to lowest level worker in the co is Aligned...thats the thing that binds all in the corporate world. All the best and happy alignment.... I promise to get back to you with more stuff meanwhile, let me know if you are aligned to all that I told you!!
Somehow, trudging and trailing along, I reach the office buliding. The huge glass and marble cage greets me. As I move on, I am joined by several smaller streams of people going towards the same sea of concrete, Office. I stand non-chalantly at the elevator bank, a smile (which is clearly sham) adorns my face. This is to mechanically respond to all the Hi's being muttered around me. Some people will pretend to be overly busy...they will just keep looking up or looking down, or simply be lost with those two small appendages in their ears. The elevator's sharp "Ding Dong" breaks my trance. I move along with mass of well-dressed humanity and board it. (My biggest unfulfilled fantasy is to go in an empty elevator, right upto my floor, without stopping..till now I have got to do this only on Sat and Sun)...as elevator goes up, i stand behind the masses in deathly silence. Its an almost eerie, as if everyone is mourning over something....I pass time by pretending to look at mirror in front and commenting (of course silently) on the people around. "The lady next to door is wearing too short a skirt..her legs are real slim...the guy next to her is so gruff, he is pretending as if he is going to announce quarterly results of entire company right outside the elevator...the madam next to him is so cute...her tresses are real curly...the uncle near the elevator button panel seem to scream that he is carrying a NEW APPLE LAPTOP...the guy next to me thinks that all the songs should be heared by others around him as well, the cacophony is seeping out of his stupid appendages...the aunty next....", my reverie is broken by another "Ding-Dong"..there are some "Excuse Me"..there is general murmur and confusion. Invariably, someone whose floor was the first one stands at back and then mutters several excuxe mes' before getting out of the bloody machine. Anyways, I realize that I had forgot to press the button for my floor and hence repeat the same sequence on my journey down to my floor. Thankfully, this time I am along with a lady. I spend time in X-Raying her autonomy through the mirror in front.
Ah Finally, I am into the Karma Bhumi..the OFFICE. I pull out my doggy tag out of my pocket and wave it over the door. "Khul Ja Sim Sim"....and the mysterious glass door spreads its fangs to let me in. I go to the board where all those seating tags are placed. It's "flexi-seating" and I look for the seat farthest from my boss or a intruding colleague. I stick my tag and move inside, only to discover that the seat is occupied by some moron who did not care to put his/her tag on the board. Anyway, I take a deep breadth and stand apart, mentally deciding the most appropriate and empty seat. I spot one after around 4 iterations (till now everyone knows that here is a confused soul looking for a place to sit) and first keep my bag and then put the tag. Ah..big deal, finally I got a place to sit, what next?
I keep my bag and take out my mobile phone charger, laptop charger and laptop in that order. I plug in the chargers, the red lights light up to show that I am in the danger zone now. I plug-in the LAN cable and half-heartedly pull up the laptop cover, press the ctrl-alt-delete sequence, and the show begins! If there was no microsoft outlook, there would have been nothing to do in the office before lunch. But its here and so all the mails come pouring in. I keep counting with anticipation as mails are downloading with snail pace....I wish it could be slower for it helps me to show myself as busy, simply staring at the screen. 10,11,12...the count goes on and I am more and more happy...it has stopped at 17 e-mails...good enough to last the entire day.
Now e-mails in the office can be classified into 3 broad categories: Official, Forwarded and Global. The rough proportion of these three categories in the daily quota of received mails is 20-50-30 percent respectively.
I first go through the forwarded stuff. Wow..thanks to all these friends around the world who are equally free in office, I get to read and see loads of PJs, lewd jokes, morphed pictures, fake stories, warnings to forward the stuff 6/10/20 times (these days these guys r getting ambitious, they have made their threats sound more potent and number of forwards required is also increasing...good, at least someone is preogressing) and all other kinds of trash. Wading through this mound of trash is interesting and it easily consumes the first hour, by which time the decible levels around me have substantially increased. I don't know why people make it a point that their animatic telephonic discussions, stupid mobile ring tones, pathetic jokes and everything they utter should be heared by everyone around....is there a thing called privacy in this damn society???
Anyway, I now move to global stuff. The global e-mails want to somehow tell you what's happening in this "big multinational organization", who has been transfered, who has done a charity work, what's happening in different units, how we are living in great/challenging/awesome times (depending upon whether some business leader, CEO or HR manager wrote it)... blah..blah..blah..Give me a break man...I'm unable to manage my own life, how the hell should I bother if some "Tim Moody" has been replaced by some "Scott Redge" in some high-falutin place like New-York? It neither changes my life nor does it changes my salary, so why bother? And by the way, each day is the same, I never realize that we are living in any awesome time or something. In any case, I do read Global stuff for 2 reasons- one it helps you to show yourself busy while doing something that's politically correct (excuse me, I am reading the mail from "Business Leader") and more importantly, it helps to pass 1-2 hours.
How much I tried to avoid it but it has to be read finally. I start going through official mails. They can be sub-classified into 2 categories: Actionable and FYI. The FYI mails are good..they make a good read, keep u updated on the latest gossip, provide material to bitch about a colleague and help u know the latest on grape-vine. Now I come to the "actionable" ones..ok..so they need action. Its already 2.5 hours in office and half an hour later it will be lunch. So why bother about reading them right away...I take a deep breadth and move towards the coffee machine.
I pass through the other souls who are either peering on their lap-top screens, talking on mobile phones, wringing their hands excitedly in a conference room or writing something aredently on that white-board inside the room in pens of multifarious color. I look around to see if no one is around the place (thats because my way of making coffee is very weird and here people may find it disconcerting) and if there is none, I quickly move towards the machine. I ignore the machine (I make it manually consume maximum time), pull out the following: 3 sachets of milk powder, 1 sachet to sugar and 2 sachet of Nescafe'. Next I take a glass and fill it 3 quarter with hot water and remaining with cold water. I put all sachets in my pocket and take the glass in the hand (carefully scanning if anybody is looking at me) and then stealthily move out of the place. Just as I reach my seat, I find that I forgot to get the stirrer. Now, this makes things interesting. I have already a bunch of sachets at my desk, can't leave it here or pocket it before others...so I do the best thing, I cover it with my bag, keep the glass on my desk and move to get the stirrer. Once back on table, I am all set to make the coffee. I pour all the sachets in the glass (which is semi-hot) and stir it vigourously. The result is a unique concotation which probably none in the office would have tasted. I sip it and try to keep staring at my laptop pretending that I am seriously at work. This is official coffee, and the biggest advantage of my way of making it is that its so much time consuming, it takes around 5 mins to get the first sip!
Its the lunch time now, public has started moving out. Some people are social, they will just keep shouting "lunch..lunch..." even as they briskly wade through this sea of cubicles with 2-3 friends, addressing no one in particular. What an idea to invite all without taking anyone along!! Within 10-15 mins the office is silent. The coffee is also over and I am still trying to figure out the content of first actionable mail! Half an hour into the one-hour lunch, I decide to move out. I venture out alone (deliberately) and get down the building. These are few moments of independence. I enjoy them to the fullest by enjoying the savory smell emanating out of "Doughnut Factory" and "Bread Talk"..I even move around some shops imagining the taste but each time the desire gets overwhelming, I remember my salary, my responsibilities (I am married, I told earlier!) , my budget and the displayed cost. Result: I scurry out of the shop. I then take one complete iteration of Square One..I avoid the frequently visited areas to preclude any chance of bumping into a colleague and finally take the lift back to my floor. I prepare a glass of Milo the same way as coffee (Milo sachet replaces the Nescafe scahet) and my lunch is over! The good thing about doing it this way is that, those who eat upstairs think that I ate down and those who go down think that I ate up and in any case, no one was very concerned, so no one ever invites me and I am also saved the trouble of having to engage in more synthetic laughters and sugary talks. I can see across the glass that public is also having "working lunch" right inside the conference/collaboration rooms..now thats the height of business!
Well, its around 1:00PM and 5 hours still to go. Just when I start getting the gist of first actionable mail and am composing a reply, there comes this reminder. "Meeting at 1:30 PM"...good so here is an opportunity for some real cool time-pass. I get up at 1:25PM and start roaming around the meeting room. Initially I did not take laptop to the meetings but having attended few of them and having seen people around me busily exchanging messages on messanger or e-mailing, even as some excel-sheet gravid with numbers spread acorss the projector screen, I have also started taking my laptop inside. I have no one to chat with, so I keep reading the "Business Standard" e-paper.
10 mins past the due time for meeting, slowly everyone arrives and then I enter and occupy some corner seat to avoid as much attention as possible. if its a conference call then thats great..I mean I need to simply sit back and read my e-paper while some people, who are ACTUALLY required in the meeting will bark inside that 3 legged-black-demon on table. But if its face to face meeting then I need to pretend to pay attention, nod my head in agreement while looking at projector with interest, appreciate all the multifarious colors being practiced upon the poor white board in front and finally ask some questions which sound curious. Over and above this, I also need to pretend as if I am making ardent notes. The best contribution is to summarize the discussion and then come up with "next steps". One who does this, takes the cake.
In one hour, meeting is over. Some people, who are proficient in office culture, make it point to make some positive statement, especially when the boss is around.."Nice discussion", "Meaningful steps", "We are going ahead" etc..etc... I simply look at others and when everone starts leaving, I take the cue to exit that cold room whose temperature seems to be invariably set below normal. The meetings has left me cold..before I go for another round of mail check, I need to go to toilet.
Toilet, now thats another curious place in the office. Actually, "Rest Room" as it is called in our corporate world, is a place in its own right. Some people take the name seriously and come here to actually rest! Its my strong hypothesis that 90% people who enter the toilet chamber in the rest room, go there to sleep. Otherwise, Im a loss to explain the timelag between their entry and exit. Unfortunately I can never actually test my hyposthesis, but putting my ears behind the closed doors, I've often heared snores instead of "sounds" that you would expect in such "moments". And I confess to have done so. Outside these sleeping chambers, there is this row of sparking white pots embedded in walls, too deeply set to become embarrasing if someone decides to relieve himself standing right next to you. If this happens with me, I pretend to look right in front, staring at the wall. Imagine the worst case: if your GM/Director stands next to you and you are forced to talk business while performing a task as relieving as peeing....God save you! Thankfully, this has never happened with me and to avoid this I always use the corner-most pot.
After a 20 min of refreshing sleep in the "Rest Room", I come out after pulling out my due share of office tissues and burning my hands below the dryer. Now I start looking at more "Action Mails": someone needs market share data, I take information from one folder and attach it to mail without caring to trim it, sending more than 1MB mail hurtling down the server;another one requires "update" on last meeting, I simply research my Inbox, copy-paste the contents and reply back in form of an e-mail collage having writing in 3 different fonts; third mail asks me to "get back asap on next steps" on a project, I simply put some old data and type: "Rest is WIP.." and the reply is done. Thus I have dealt with all the mails with Boss duely in the cc...if in the end of the day I have at least had 15 e-mails in "Sent Items" folder (excluding acceptance mail to meeting requests!), I assume that I have driven enough "actionability". After "driving action" for about 2 hours, I realize that I am feeling drowsy again...I look around and find lots of "action" being driven around me....people are chatting (no, sorry, they are "collaborating"), some are laughing boisterously at God-knows-what joke (sorry, they are simply "letting themselves lose"), some are in an animated discussion, wringing their hands (they are actually trying to bring "alignment") and the people who went screaming "lunch-lunch" at 12:00 are now passing by shouting "coffee-coffee" to no one in particular and are followed by their loyal entourage .
I keep replying to action mails, some of them have generated a chain of replies and I keep replying until the subject field is filled with "Re Re Re...." Computer clock shows 5:30PM and atmosphere is changing. This is a moment I curse my choice of seat in morning. Next to me there will be some "visible" personality and people (including Bosses) will swarm aroound him/her, cracking innane jokes and laughing senselessly. Even the most stupid joke of Boss will be greeted with a guffaw and his/her each statement would elicit excitement. At this time Indians are speaking in a pidgin language: "My saas said xyz to me", "He cooks so ganda", "Chalo then, see you, bye"...I bear everything, trying to keep myself awake and counting the number of e-mails in my sent items folder.
Finally its 6:15, "Chalo then" has intensified and the group around me has dissipated. I too decide to call it a day after counting the number in my "sent items" folder for the day (I told you, 15 means a good day). I pull back the chargers in the sequence I had plugged them in, keep the laptop in the bag and zip it up. One last glance around me and I'm so happy for being independent. For the first time my feet are active and I move out of elevator merrily munching the apple. Having stepped out of the glass and marble charisma, I feel so relieved....at last I'm back to my house, a world where I can be on my own. where being "politically correct" does not matter and where no one would impinge on my personal freedom or try to mould me into someone thats not me...
A great day in office has just ended. Eroute home, rocking with the rhythm of train wheels, I marvel that its a working day of a Rank-2 in college, a merit-holder in school, an Electrical Engineer and a Marketing and Finance MBA!! But thats how the corporate world works...you need to unlearn everything thats academic before learning to survive here. I wonder then why I spent my 6 years in "learning" on the first place!